What Information We Collect
At joya3, we collect personal information to provide gaming services, process payments, prevent fraud, and comply with regulations. We only collect data that is necessary and relevant to your account and gameplay.
Account Registration
When you create a joya3 account, we collect your full name, date of birth, email address, phone number, and physical address. We also gather your National ID Card number, passport details, or driving license for identity verification and KYC compliance before your first withdrawal.
Payment Information
To process deposits and withdrawals, we collect financial data: your bKash, Nagad, Rocket, or Bank Transfer account details. We do not store full card numbers or passwords—payment processing is encrypted and handled by our trusted payment partners.
Gaming Activity
We record your login times, games played, bets placed, winnings, losses, and bonus activity. This data helps us detect unusual patterns, prevent fraud, and personalize your joya3 experience with relevant offers.
Device & Technical Data
We collect your IP address, browser type, operating system, device model, and app version. This information secures your account, detects unauthorized access, and helps us optimize the joya3 platform for Android, iOS, and web.
How We Use Your Data
joya3 uses your personal information for specific, lawful purposes. We do not sell your data to third parties or use it for marketing without your consent.
Service Delivery
Your data enables account creation, deposits, withdrawals, game access, and customer support. Without this information, we cannot process your transactions or fulfill your joya3 gaming requests.
Regulatory Compliance
Bangladesh regulations and international anti-money laundering (AML) laws require us to verify identity, conduct KYC checks, and report suspicious activity. Your personal data is essential for these compliance obligations.
Fraud Prevention & Security
We analyze your data to detect suspicious logins, unusual betting patterns, and account takeover attempts. Machine learning systems flag potential fraud to protect your joya3 account and balance.
Bonuses & Promotions
If you opt in, we send emails about your joya3 welcome bonus, reload offers, cashback rewards, and VIP tier upgrades. You can unsubscribe at any time via your account settings or email.
Customer Support
When you contact joya3 support via live chat or email, we retain your conversation and account history to resolve issues faster and improve our 24/7 service quality.
Who We Share Your Data With
joya3 shares your personal information only with trusted partners who help us operate securely and comply with law.
Payment Processors
bKash, Nagad, Rocket, Upay, and bank partners receive transaction details to process deposits and withdrawals. These partners maintain strict confidentiality and security standards.
Game Providers
Evolution, Sexy Gaming, JILI, FA Chai, and Playtech receive minimal data (user ID, session token, bet amounts) to deliver live casino and slot games. They do not store your personal details.
KYC & Compliance Providers
Third-party identity verification services scan your NID, passport, or license to confirm your identity. These partners are bound by strict confidentiality agreements and delete your documents after verification.
Legal Authorities
If required by law, court order, or government request, joya3 will disclose your data to Bangladesh authorities or relevant agencies. We notify you of such requests unless legally prohibited.
How Long We Keep Your Data
Active Accounts: We retain your data for the duration of your joya3 membership plus 7 years after account closure, as mandated by Bangladesh AML regulations.
Account Closure
If you close your joya3 account, we keep your transaction history, KYC documents, and responsible gambling notes for regulatory purposes. You cannot withdraw data after closure, but it remains encrypted and protected.
Payment Records
Deposit and withdrawal records are stored for 7 years to comply with Bangladesh financial regulations and prevent fraud.
Marketing Data
If you unsubscribe from joya3 promotions, we retain a "do not contact" record to honor your preference indefinitely.
Your Rights & Choices
Access Your Data
You have the right to request a copy of all personal information joya3 holds about you. Email [email protected] with "Data Access Request" in the subject line. We will respond within 14 days.
Correct Inaccuracies
If your name, email, phone, or address is wrong, log into your joya3 account and update it immediately. For KYC details, contact support and we will guide you through re-verification.
Restrict Processing
You can request that joya3 limit how we use your data, though some processing is required to maintain your account and comply with law.
Delete Your Data
You may request account deletion, but we must retain transaction records and KYC documents for 7 years per Bangladesh regulations. Non-essential data will be deleted upon request.
Security & Encryption
joya3 protects your personal data with bank-grade security measures. All data transmitted between your device and our servers is encrypted using TLS 1.3 (HTTPS). Your passwords are hashed with bcrypt and stored securely—joya3 staff cannot see them.
Data Centers
Your information is stored on secure, access-controlled servers with redundancy and backup. We conduct regular security audits and penetration testing to identify and fix vulnerabilities before they become threats.
Staff Access
Only joya3 employees with a legitimate business need can access your data. All staff sign confidentiality agreements and undergo security training annually.
Cookies & Tracking
joya3 uses cookies to remember your login, save game preferences, and measure site traffic. Essential cookies keep you logged in; optional cookies improve your experience. You can disable non-essential cookies via browser settings without losing core functionality.
Analytics
We use anonymized analytics to track page views, button clicks, and game popularity—not to identify you personally. This helps us optimize joya3 for speed and usability.
Contact Us
If you have questions about your data, privacy concerns, or wish to exercise your rights, contact joya3 support:
Email: [email protected]
Live Chat: Available 24/7 in your joya3 account
This Privacy Policy was last updated November 2026 and applies to all joya3 services. We may update this policy as regulations or our practices evolve. Continued use of joya3 after changes means you accept the new policy.